Orders, shipping & delivery
Order lifecycle, fulfilment, shipping rates and delivery times. 24 articles
About the Artful Gallery cart
The AG cart accumulates items as you configure prints. It persists across sessions, supports multiple items, and feeds into checkout.
About the Artful Gallery checkout
The AG checkout flow takes you from cart → delivery → payment → confirmation in three or four steps. It's designed to work for anonymous use…
Are orders automatically shipped from the lab closest to the customer?
Yes. creativehub automatically routes each order to the nearest fulfilment facility for fastest delivery. theprintspace has production facil…
Can I cancel or change an order after it's been submitted?
Once an order is submitted, there's currently no way to change or cancel it yourself online — but don't worry, the team can often still help…
Can I collect my order in person from London, Dusseldorf or New York?
theprintspace produces your work in-house at its own studios in London, Düsseldorf and Brooklyn (New York), which is how it keeps quality an…
Can I get a quote for an exhibition or bulk order?
Yes — theprintspace is glad to help with exhibition and bulk print quotes. Producing exhibition-quality work affordably is part of the compa…
Do you invite customers to review their order?
Yes. About seven days after an order is placed, the customer receives a Trustpilot invitation to review their experience. It's sent automati…
Dropship delivery times by region
Dropship orders are delivered on a best-endeavour basis to the following SLAs (working days from dispatch):
Dropship shipping rates
Shipping is charged per order for print-only orders, and per frame unit for framed orders. Print-only rates are flat regardless of print siz…
How saved delivery addresses work on Artful Gallery
Saved addresses let you check out faster — no retyping the same address every time. They're stored per-user and surfaced as quick-pick optio…
How the cart works (manual orders)
The cart is the manual order cart — used by you to place orders for sales you've made yourself (in person, Instagram DM, exhibitions, sample…
How the Orders page works
Orders and invoices share one page. Open it from the sidebar (Orders & Invoices, /orders). It has two tabs:
How to configure fulfilment settings (exclude regions, courier, DDP)
Open Settings from the sidebar, then the Fulfilment tab. Settings here control which delivery prices we push to your store and how theprints…
How to contact Artful Gallery support
For order-specific issues, contact support from your order history (Order History in the AG sidebar). Pick the order and choose a category t…
How to manage saved delivery addresses on Artful Gallery
Save multiple delivery addresses on AG to speed up future checkouts. Manage them in the Address Book card under Settings.
How to place a manual order
Manual orders let you place a print order yourself, without the public sale page. Use them for sales you've made directly (in person, an Ins…
How to set up branded packaging stickers
The Branding sticker card lets you upload a PDF sticker that theprintspace attaches to outgoing packaging. Find it at the top of Settings → …
How to view past orders on Artful Gallery
Click Order History in the AG sidebar to open the orders page and see every order you've placed. Each row shows the order number, status, da…
Shipping carriers used for dropship orders
theprintspace ships from production facilities in the UK, Germany, and the USA — the system routes each order to the nearest facility for fa…
What is a tracking pixel / tag?
A tracking pixel (also called a tag) is a tiny snippet of code you place on your website. When someone visits a page or takes an action — vi…
What is your satisfaction guarantee, and how does it work?
If your order doesn't reach you in the condition you would expect — free from any defects and accurate to your file as per our colour-manage…
Where is my order printed (which lab)?
The system automatically routes your orders to the nearest theprintspace production facility for fastest delivery. Orders are printed at fac…
Which couriers do you use?
theprintspace uses a mix of carriers depending on where orders are shipped from and to. Orders are automatically routed to the nearest produ…
Will my customer pay import duties or customs?
For the EU, UK and USA the answer is categorically no because we produce your print within these countries/ regions. For elsewhere we offer …