creativehub support
How can we help?
Guides and answers for selling your art with creativehub — from your first upload to your next sold-out drop.
Getting started
Creating your account, onboarding, and how creativehub works.
19 articlesConnect your store
Linking Shopify, Wix, WooCommerce, Squarespace and more.
14 articlesMarketing & analytics
Marketing plans, tracked links, campaigns and your drop analytics.
17 articlesGrow your sales
Marketing know-how: audiences, email, conversion and selling more art.
26 articlesStore design & pages
Page styles, themes and making your store look like you.
18 articlesDrops & selling
Timed drops, publishing, early access and your sale pages.
42 articlesCertificates of authenticity
COAs, signatures, custom inserts and collector documentation.
7 articlesArtwork & products
Uploading files, creating products, sizes, papers and variants.
51 articlesPrinting & framing
Print quality, framing, mounting, glazing and materials.
28 articlesOrders, shipping & delivery
Order lifecycle, fulfilment, shipping rates and delivery times.
24 articlesPricing & payments
Costs, fees, pricing tiers, payouts and billing.
9 articlesAccount & settings
Your profile, preferences and platform settings.
3 articlesPopular articles
About marketing plans — what they are and how they work
A marketing plan is a dated, step-by-step promotion schedule for one drop. You answer a few questions (which social platforms you use, wheth…
How to connect your store
Connecting your store lets us sync products, orders, and tracking automatically. When an order comes in, we produce and dispatch it, then pu…
Are there any upfront or monthly fees to sell prints?
No. There are no upfront fees and no monthly subscription required to create print products and sell them through creativehub. You can set u…
Why run timed sales drops
Timed drops plus email early access is the strategy creativehub is built around. Time-limited releases drive higher conversion than always-o…
Giclée vs C-Type prints — which to choose
theprintspace prints with two professional processes: Giclée (inkjet) and C-Type (chromogenic). Both are gallery-grade.
Can I get a refund or reprint if I'm not happy?
If your order doesn't reach you in the condition you would expect — free from any defects and accurate to your file as per our colour-manage…
What are UTM tracked links and why should I use them
A UTM tracked link is your sale-page URL with a few extra tags on the end, like this:
Delivery options for prints, mounts, and frames
Delivery method depends on order type, size, and destination. theprintspace ships from the UK, Germany, and US facilities.