For order-specific issues, contact support from your order history (Order History in the AG sidebar). Pick the order and choose a category that fits your issue.
Support categories
The What can we help with? dropdown offers:
- Cancellation request — for orders that haven't started production yet. Once an order is in production, cancellation isn't always possible.
- Address change — for dispatched-or-earlier orders where you need to update the delivery address.
- Report damage — if a print or frame arrives damaged.
- Item lost — if a tracked dispatch shows lost-in-transit, or an untracked order is well past the delivery window.
- Where's my order? — for orders past the SLA window with no movement.
- When is my order dispatching? — for orders that have been "In Production" longer than expected.
How it works
- Open the relevant order (or use the message icon on its row in Order History).
- Click Contact Support, pick a category, and describe the issue in Message.
- Click Submit request. The AG support team picks it up and replies to your registered email address.
For non-order questions
For general "how do I…" questions about AG features, the help assistant should answer most things. For account-level issues that don't relate to a specific order, email the team via the contact link in the AG footer.