Email us at info@theprintspace.co.uk.
Our support team runs seven days a week, 9am to 6pm UK time, and we will get back to you at the first available opportunity.
What to include
To help us resolve things quickly, please include:
- Your order number, if your question is about an order.
- A clear description of the issue.
- Photos, if the issue is physical (damage, colour, finish).
What we can help with
- Cancellation requests — for orders that have not started production yet. Once an order is in production, cancellation is not always possible.
- Address changes — for dispatched-or-earlier orders where you need to update the delivery address.
- Damaged items — if a print or frame arrives damaged.
- Lost items — if a tracked dispatch shows lost-in-transit, or an untracked order is well past the delivery window.
- Order progress — if an order is past its expected window with no movement, or has been in production longer than expected.
- Account questions — anything that is not tied to a specific order.
General questions
For general "how do I..." questions about features, the help assistant should answer most things, and the rest of this help centre covers setup tasks such as signatures, certificates and branding.