Each AG order moves through a defined set of statuses. Open it from Order History in the AG sidebar to see the current status and any tracking number.
Order statuses
- New — payment received, order queued for production.
- In Production — being printed, mounted, or framed at theprintspace.
- In Dispatch — finished and being prepared for shipment.
- Dispatched — handed off to the carrier. A tracking number is added at this stage.
- Delivered — confirmed delivered.
- Ready for Collection — for collect-only orders, ready at theprintspace.
- Collected — collected by you or your courier.
- Cancelled — cancelled before production started.
Where to find the tracking number
Open the order detail. If a tracking number exists, it's shown under a Tracking number heading and links through to the carrier's tracking page.
What if it's late
Compare the time since dispatch against the SLAs in About dropship delivery times. Beyond the SLA window, raise a "Where's my order?" support request from the order's Contact Support button.