For order issues, complaints, or questions the help assistant can't answer, contact theprintspace customer service directly.
When to contact support
- A delivery is genuinely late beyond the SLA window.
- A print arrives damaged or with a quality issue.
- A reprint is needed.
- An invoice or billing question.
- Anything specific to a single order that needs a human to look up details.
How to reach support
Email help@theprintspace.co.uk with:
- Your order number (visible in your account).
- A clear description of the issue.
- Photos if the issue is physical (damage, colour, finish).
The customer team aims to respond within one working day for standard queries, faster for urgent shipping or quality issues.
What the help assistant can help with
- General questions about products, paper, framing, certificates.
- How features work in the platform.
- Setup tasks (signatures, certificates, branding).
Anything order-specific (status, refund, reprint) needs the human team — the assistant doesn't have access to individual order data.