Your invoices are merchant billing-period rollups: each one groups together the orders a single print branch fulfilled for you over a billing period (typically one day). One invoice covers many orders — there is no per-order invoice.
This is the production charge from theprintspace for fulfilling your orders, not the receipt your customer gets at checkout.
Where to find invoices
Invoices live in the app — there is no separate sidebar link.
- Orders & Invoices (sidebar) → Invoices tab — the full list.
- An order → View invoice button (only when that order has been invoiced) → opens the invoice the order was billed on.
- Direct URLs —
/invoices(the list) or/invoices/:id(a single invoice).
The invoices list
Each row shows:
- Invoice # — the invoice number.
- Period — the billing period it covers (from–to date).
- Branch — the fulfilling branch (UK, DE or US).
- Orders — how many orders are in this invoice.
- Total — the invoice total.
- Status — Paid, Failed, Refunded or unpaid.
Use the date filter to narrow to a billing period, and Export CSV to download the filtered list (invoice number, period, branch, order count, total, currency, status).
Click any row to open the invoice.
What's on an invoice
Open an invoice to see:
- Header — invoice number, billing period and fulfilling branch.
- Status — payment status, paid-on date (if paid), currency, account holder, and a related invoice number (for recharges or credit notes).
- Totals — Production (with Printing, Framing, and — where applicable — Mounting and Canvas stretch sub-lines), Delivery, Add-ons (if any), Net, VAT (with its rate), and the Total.
- Order breakdown — one row per order in the invoice, showing order number, customer, country, item count, production, printing, framing, delivery, VAT and line total. Click a row to open that order.
There is no PDF download on the invoice page. To pull the numbers into your accounts, use Export CSV on the Invoices list.
Branches and currency
Orders are fulfilled across three branches — UK, Germany and the United States — and each branch invoices you separately for what it fulfilled. So on a given day you may have more than one invoice, one per branch. The currency follows the branch.
VAT on invoices
The VAT line shows the rate and amount applied to that invoice. VAT treatment depends on your billing country and merchant VAT number — see how to set your VAT number and how to set your billing country. Changing those affects future invoices; invoices already issued stay as billed.