About the marketing emails setting

The Marketing emails card in Settings → Account controls whether you receive marketing emails from creativehub. The toggle is labelled Send me marketing emails.

What it controls

When it's on, you receive product updates, discounts, and early access to new features.

What it doesn't control

  • Transactional emails — order confirmations, password resets, drop publish notifications. These are required and always sent.
  • Customer-facing emails — your buyers' order receipts and shipping notifications come from the underlying Shopify store, not creativehub directly.
  • Account security alerts — login alerts, MFA codes, suspicious activity warnings.

Per-source

The setting is per source (creativehub vs Artful Gallery). Opting in here doesn't propagate to AG and vice versa. If you want marketing from both, set the toggle in both.

How it's stored

The setting writes to your public.users.marketing_opt_in column. The server stamps marketing_opt_in_at on every transition, so we know when you opted in or out.

How to change it

  1. Open Settings and stay on the Account tab.
  2. Find the Marketing emails card and flip the switch.

There's no Save button — the switch persists the moment you flip it. You'll see a confirmation toast, and if the save fails the switch rolls back.

Still need a hand?

Ask the in-app help assistant from your creativehub dashboard, or email us — a real person replies. info@theprintspace.co.uk