How do I download a certificate of authenticity?

coa

Certificates of authenticity are downloaded from the Product page, in the Variants card.

  1. Open the product. If you're already on the product's page, you're in the right place — otherwise select Products in the left-hand menu and click the product.
  2. Scroll down to the Variants card. It lists each variant with the columns Size, Frame, Paper, Retail, Editions sold and SKU.
  3. Find the variant you want the certificate for, and click its value in the Editions sold column (for example "0 / 50"). This opens the Editions dialog for that variant.
  4. The dialog shows one row per edition number, with a Sold checkbox and a Cert column. A certificate can only be downloaded for an edition that has been issued (marked sold). - If the edition you want isn't sold yet, tick its box in the Sold column to mark it sold — that issues the certificate.
  5. Click the download icon in the Cert column for that edition to download its certificate.

Editions bought through a real customer order are marked sold automatically; you can also mark an edition sold yourself in this dialog — handy for manual orders, or to issue a certificate for a specific number. To choose which certificate design ships with a product, see How to set up a certificate of authenticity on a drop.

Still need a hand?

Ask the in-app help assistant from your creativehub dashboard, or email us — a real person replies. info@theprintspace.co.uk