Artist & Client Support Representative

Be the first point of contact for the artists and photographers who print with us at our Shoreditch studio: front desk, phone and chat, giving confident advice on print products and presentation. An early-career role; we teach the technical side. Full-time, on site, £26,000.

Artist & Client Support Representative

Team: Client Services · Location: Shoreditch, London (on site) · Full-time

theprintspace, world leaders in art and social commerce

At theprintspace, we're not just the world leaders in fine art and photographic printing: we're rewriting the rules of art commerce. For 19 years we've transformed the art industry with a fearless blend of art, data and technology. With a commitment to excellence and customer satisfaction, we're hiring passionate art and photography enthusiasts to join our best-in-class customer service team.

Working from our state-of-the-art studio in Shoreditch, the heart of London's creative community, you'll spend your days with globally recognised artists and photographers, providing print production advice for their exhibition, portfolio and art sales projects. You'd be part of an organisation that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation and the fostering of connections with clients. As well as our Shoreditch studio, we have production facilities in Düsseldorf and Brooklyn.

Joining theprintspace as an Artist & Client Support Representative is a fantastic route into the industry. You'll have the opportunity to build relationships with key industry figures and develop skills that could take you into production, marketing or operations roles, at theprintspace or in the wider creative industry.

The role

This role is ideal for someone early in their career who genuinely enjoys working with people, brings positive energy into a space and takes pride in delivering great service. You don't need years of experience; we can teach the technical side. What matters most is that you care, communicate confidently and want to grow.

You'll be the first point of contact for artists and photographers working on exhibitions, portfolios and print sales projects. Day to day, you'll provide thoughtful, boutique-style support: helping clients make the right decisions, solving problems when they arise, and contributing ideas to improve how we work.

Your daily responsibilities

• Manage client requests in person at the studio front desk, by phone and on instant chat
• Provide confident, friendly and informed advice on print products and presentation options
• Take a solutions-first approach, offering alternatives and recommendations where appropriate
• Manage and resolve customer concerns, escalating when necessary
• Build strong, long-term client relationships through open, honest and engaging communication
• Spot recurring issues, inefficiencies or friction points, and proactively suggest improvements
• Help refine customer service processes by feeding back ideas, insights and solutions to management
• Contribute to a culture where great ideas can come from anywhere

What we're looking for

• A genuine people person with confidence and enthusiasm
• Experience in a customer-facing role (retail, hospitality, gallery, studio or similar)
• An interest in art, photography, digital image-making or print production
• Some experience with Photoshop and Adobe software, or a strong desire to learn
• Early-career candidates who are motivated to develop their skills and build a long-term career
• Someone who cares about both people and processes

What we'll offer you

• A salary of £26,000 a year
• A welcoming, ambitious team with a shared commitment to excellence
• Comprehensive training from industry-leading experts
• Clear opportunities for career progression as the company grows
• Skills and experience that form the foundation of a successful career in the creative industry

We welcome applications from everyone, whatever your background. Applications are handled in our HR system and deleted six months after the role closes unless you ask us to keep yours.