Customising your print products
After you have imported your products to your online store, your products are ready to sell. From this point, we allow you full control to customise the product listing.
So to be clear you are free to change the product or variant names, the description, the way the sizes are named, the images of the product, the order of the variants and the price. The only thing that will break the connection with your creativehub account is the SKU code, so don’t change that.
However, it is important to keep the below information in mind before modifying the product details so that the order fulfilment process does not get affected:
- Price: If changing the retail price in your store, keep in mind that our charge for the print cost will remain the same.
We do not stop you from lowering the retail price below the print cost we charge, this means you could lose money on the sale. This is the seller’s responsibility to manage. - Limited editions: If you have applied limited edition settings in creativehub, this will display as ‘stock quantity’ on your store. These numbers are synced, i.e when you sell a limited edition the stock will go down in your store and a limited edition will be ticked off in creativehub.
We do not lock ‘stock quantity’ in your store. If you edit this number, the number in creativehub will not change. It is your responsibility to ensure stock quantity is in line with the settings applied in creativehub. If you change it by accident, then a fresh import of the product will reset the stock quantity to match what is saved in creativehub. - SKU code: We do not lock the SKU code. If you change a SKU this product will now be not recognised as a creativehub product. Please be aware that sales will not be fulfilled by us if you change the SKU. For more info on how this can affect your order fulfilment click here.
If you change it by accident then you can simply delete the product. A fresh import will recreate the product with the original SKU and this will be recognised as a creativehub product once again.
Learn more about updating print products and when you need to trigger a re-import in this article.
What’s next?
To learn how to track your art sales in your creativehub account, click here.
For more information on how payments work when you sell your art through the creativehub Shopify app, click here.