When are orders sent to production?
Any orders you may have made in a given day are sent to production after midnight on that day.
For example, if you made a sale at 13:00 on 2nd October, the order will be received by our production system after 23:59 on 2nd October. If you made 50 sales on the 2nd June, the same process would take place.
This happens so that if you make numerous sales in a given day, they are grouped into one invoice and you are charged once per day.
You will need to add a payment card to your creativehub account for this to happen, otherwise you will receive an email letting you know that a payment card is required for the order/s to proceed.
Click here to find out how you can add your payment card in creativehub.
- As soon as payment is received from the seller for the production and fulfilment costs, the seller’s order will reach our production management system. Orders are often printed and despatched within 48 hours.
- You will receive an email notification with tracking information when the order has shipped from our studio.
- You can use this information to mark the order as “shipped” from within your Shopify account and notify the customer at the same time.
No commission, no hassle
Creativehub provides a 100% hassle-free and commission-free automated service.
You only need to choose what to sell, and we handle fulfilment from printing all the way to customer service.
You can see our exceptional customer reviews here!