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Can I cancel a link or recall files sent using creativehub?

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Read more about what your options are once a link is shared with others.

When you send files using creativehub you cannot recall files or cancel the link to the files. This process is irreversible.

If you wish to maintain control over access after sending files, you should share them as part of a project instead. See the tip below.

When sending files using creativehub, however, the link you are using to share your files is only available for a limited amount of time. If you didn’t make any changes to it the link will expire automatically after 7 days.

Find out more about link expiry times here.

Tip: Share files as a project for more control

If you would like to have full control of the link, you can share files as projects (find out more about projects here).

When sharing projects, you can set the permissions of the link to allow people to be able to download the files or only view them.

In addition to this you can deactivate the link whenever you wish:

  • Select the project
  • Click on ‘Share project’ on the right-hand side
  • Select ‘Link settings’ and turn off the toggle in the ‘Link permissions‘ overlay that opens

To see how you can use projects to collaborate on projects and discuss files, login to your account and follow the tutorial

Updated on 3 May 2021
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