General account settings
How do I delete my creativehub account?
I have lost access to my account, what can I do?
My card has expired, how do I update my details?
How do I change my email address in creativehub?
How do I add my sales tax (VAT) registration details on creativehub?
How do I change the currency I pay in?
How do I change the language of my creativehub account?
What are the terms of the pro subscription free shipping offer?
Do you want year-round free shipping?
What happens if I upgrade my subscription mid-way through a payment period?
My account is over quota, why must I delete files from my account?
Why is my account locked?
Do you delete my files if I miss a subscription payment?
What happens if my subscription payment gets declined on creativehub?
How much storage do I get for free on creativehub?
What happens if I downgrade my subscription plan?
How often do I pay for my subscription?
How can I get extra storage for my creativehub account?
Creativehub subscription plans
Can I use PayPal to pay for my orders and subscription?
How do I change the payment details I use for my subscription plan?
Is creativehub GDPR compliant?
What happens to my files when I delete my creativehub account?
What is two factor authentication?
Do I have to set up two-factor authentication?
I have lost access to my two factor authentication method and am locked out of my account. What can I do?
Does creativehub have two-factor authentication?
Can I recover my account if it has been deleted?
Why is being Carbon Neutral important for creativehub?
What does being Carbon Neutral mean for creativehub?
Is creativehub Carbon Neutral?
How much land do you help the World Land Trust to protect?
How do you help the World Land Trust to protect natural habitats?
Why do you help the World Land Trust to protect natural habitats?
What is the World Land Trust?
Customer referral scheme
What other referral benefits are there?
How long do I have to spend my print credit on creativehub?
Why do you charge me even when my print credit exceeds the order value?
How do I spend print credit?
Where do I see my print credit?
How does print credit work with different currencies?
I referred someone but I didn’t receive any print credit for it – why?
How do I earn referral print credit?
How do I refer someone in creativehub?
Start growing your creative career