FAQs

• General account settings

  • How do I delete my creativehub account?
  • I have lost access to my account, what can I do?
  • My card has expired, how do I update my details?
  • How do I change my email address in creativehub?
  • How do I add my sales tax (VAT) registration details on creativehub?
  • How do I change the currency I pay in?
  • How do I change the language of my creativehub account?

• Subscription plans

  • What are the terms of the Pro Subscription?
  • What happens if I upgrade my subscription mid-way through a payment period?
  • My account is over quota, why must I delete files from my account?
  • Do you delete my files if I miss a subscription payment?
  • How much storage do I get for free on creativehub?
  • What happens if I downgrade my subscription plan?
  • How often do I pay for my subscription?
  • How do I upgrade my creativehub subscription?
  • Creativehub subscription plans
  • How do I change the payment details I use for my subscription plan?

• Account security

  • Is creativehub GDPR compliant?
  • What happens to my files when I delete my creativehub account?
  • What is two factor authentication?
  • Do I have to set up two-factor authentication?
  • I have lost access to my two factor authentication method and am locked out of my account. What can I do?
  • Does creativehub have two-factor authentication?
  • Can I recover my account if it has been deleted?

• Environmental policy

  • Why is being Carbon Neutral important for creativehub?
  • What does being Carbon Neutral mean for creativehub?
  • Is creativehub Carbon Neutral?
  • How much land do you help the World Land Trust to protect?
  • How do you help the World Land Trust to protect natural habitats?
  • Why do you help the World Land Trust to protect natural habitats?
  • What is the World Land Trust?

• Customer referral scheme

  • What other referral benefits are there?
  • How long do I have to spend my print credit on creativehub?
  • Why do you charge me even when my print credit exceeds the order value?
  • How do I spend print credit?
  • Where do I see my print credit?
  • How does print credit work with different currencies?
  • I referred someone but I didn’t receive any print credit for it – why?
  • How do I earn referral print credit?
  • How do I refer someone in creativehub?