How does it work?
Whilst limited edition numbers are set and tracked in creativehub for print sales, returns of limited edition prints require manually updating.
Example: If you set up a print in creativehub with a limited edition of 100 and sell one of these prints via your e-com store, your creativehub account will be auto updated when we print the order to reflect this. i.e the limited edition number will become 99 available.
However, when you issue a refund from your e-com store for a limited edition print, this same reverse process is not automated. Your store will ask you if you would like to ‘re stock the item’, which you will need to do, but you will also need to go into your creativehub account and ‘restock’ the limited edition numbers.
Adjust limited edition numbers in creativehub
To ‘restock’ the limited edition numbers, log into creativehub, the follow these steps:
- Select the file in question and click ‘Sell as print’
- Another way to do this is find the product in ‘art store settings’ > ‘product list’ and click it
- On this page, locate the variant, then click ‘Manage Edition’.
- Untick the relevant edition number to adjust the stock. Don’t forget to click ‘Save’ to finish.
What should I do in my e-com store?
If you make changes to the product variants in creativehub you must re import the product to your store. If you do not, the product will not update to reflect these changes and the product will be out of sync and will not be fulfilled by us when sold.
If you delete a file in creativehub or remove the sales settings applied to that file, this will not remove the product from your store products list automatically. You must delete this product manually. If you do not and the product is sold, we will not fulfil the order.
Click here for more information on how to import products.