Getting started
When selling your art through store using there are some distinctions to be made when it comes to receiving payments for your products from your customers, and for paying creativehub for the print fulfilment costs.
Essentially there are two transactions that happen during the order process. These are as follows:
Transaction 1: Customer & Seller
The first transaction that takes place is between the customer and the seller for the product. This takes place in your e-com store, and is between the seller and customer only.
The customer will pay the seller the retail cost of the product plus any shipping rate that the seller has set in their e-com store settings.
This is paid into the seller’s e-com store account, and is then deposited into the seller’s nominated bank which is set up in your e-com store main settings.
Creativehub does not play any role in the customer + seller payment process.
Transaction 2: Seller & creativehub
When a sale is made in your e-com store of a creativehub product, creativehub will automatically detect this using the unique SKU code and import the order back into creativehub’s production management system for fulfilment at our printers. Once we receive your order into our production system, we will attempt to debit you for the production costs.
The production costs are the shipping fee & the cost of the print at our standard rates plus 20%.
We import all orders you may have made in a given day after midnight. For example, if you made 1 sale on the 14th June, we will receive this order into our production system after 00:00am on the 15th June. If you made 50 sales on the 14th June, the same process would take place. We do this so that we can group all of your sales in a given day into one invoice and charge you just once per day.
If you have not added a payment card for the fulfilment costs you will receive an email notification to this effect stating the error message ‘Card required’.
Click here to learn how to add your payment card in creativehub.