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Welcome to Printspace Studios Limited's privacy policy.

Printspace Studios Limited (Printspace) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), use our software and services and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Printspace collects and processes your personal data through your use of our websites: www.theprintspace.co.uk and creativehub.io, including any data you may provide through this website, when you use our software and services and when you sign up to our newsletter or purchase a product or service or take part in a competition.

Our websites are not intended for children and we do not knowingly collect data relating to children.

Controller

Printspace is the controller and responsible for your personal data.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy.

Contact details

Full name of legal entity: Printspace Studios Limited (trading as theprintspace and Creative Hub)
Email address: Info@theprintspace.co.uk
Postal address: 74 Kingsland Road London E2 8DL

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated in September 2019.

Third-party links

Our websites may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements.

2. The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, when you upgrade to a paid account, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services and your account, including your sharing, editing, viewing and moving files or folders.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
• Image Data includes files, documents, photos, comments, messages associated with any images you upload to our websites.
• Contact Data includes the details of your contacts to whom you may or may not share information with on our websites.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. We do not collect any Special Categories of Personal Data about you.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

3. How is your personal data collected?

Direct interactions

You may give us your Identity, Contact, Image, Profile and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties or publicly available sources

We will receive personal data about you from various third parties and public sources.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

You can ask us to stop sending you marketing messages at any time.

5. Disclosures of your personal data

We may share your personal data with External Third Parties, specific third parties such as other users of our websites (where you have specifically elected to do so), and third parties to whom we may choose to sell, transfer or merge parts of our business.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International transfers

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. We ensure a similar degree of protection is afforded to it.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

We try to respond to all legitimate requests within one month.

10. Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

External Third Parties include: Service providers acting as processors who provide IT and system administration services; Professional advisers; HM Revenue & Customs, regulators and other authorities; Other applications and services that you have connected, such as Shopify; Intercom, who provide us with customer service and analytics services.

Your Legal Rights include: Request access, Request correction, Request erasure, Object to processing, Request restriction, Request transfer, Withdraw consent.