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These are the terms and conditions on which we supply goods and services to you through our websites www.theprintspace.co.uk and creativehub.io. Please read these terms carefully before you submit your order or use our services.

1. Information about us and how to contact us

We are Printspace Studios Limited, a company registered in England and Wales (company number 05765910). Our registered office address is 74 Kingsland Road, London, E2 8DL. We trade as "theprintspace" and "Creative Hub".

We operate the websites www.theprintspace.co.uk and creativehub.io.

How to contact us

You can contact us by writing to us at info@creativehub.io or by telephoning us on +44 (0) 207 739 1060.

How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or when registering for an account.

2. These terms

What these terms cover

These are the terms and conditions on which we supply goods and services to you. They form a binding contract between you and us.

Applicable to businesses and consumers

These terms apply whether you are a business customer or a consumer. If you are a business customer, you confirm that you have authority to bind any business on whose behalf you use our services.

Entire agreement

These terms constitute the entire agreement between us in relation to your purchase and use of our goods and services. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms.

Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

3. Our contract with you for goods and services

Placing orders

You may place orders for goods and services through our websites. All orders are subject to acceptance by us.

Accepting orders

Our acceptance of your order will take place when we email you to accept it or begin processing it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the goods or services.

Order numbers

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Your Creative Hub account

Services

We provide an online platform through our Creative Hub website that enables you to upload, store, manage, share, and sell images and artworks. Our services include art drop creation, store management, analytics, print fulfillment, and integration with third-party platforms.

Account

To use our services you must create an account. You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account.

Store connection

You may connect your Creative Hub account to third-party stores and platforms (such as Shopify, Etsy, Squarespace, and others) to enable print fulfillment services. You are responsible for ensuring that your use of connected stores complies with the relevant third-party platform's terms of service.

Usage

You agree to use our services only for lawful purposes and in accordance with these terms. You must not use our services in any way that is unlawful, harmful, or fraudulent, or in connection with any unlawful, harmful, or fraudulent purpose or activity.

Storage

We provide storage for your uploaded files as part of our services. Basic accounts include 2GB of storage. Additional storage may be purchased as part of paid plans.

Uploading

You are responsible for all content that you upload, post, or transmit through our services. You must ensure that you have all necessary rights and permissions to use and upload any content, including images, artwork, and other materials.

Sharing

Our services allow you to share content with other users and with the public. When you share content, you do so at your own risk. We are not responsible for the actions of other users or third parties with whom you share content.

Prohibited content

You must not upload, post, or transmit any content that:

• Infringes any intellectual property rights of any person
• Is defamatory, obscene, offensive, hateful, or inflammatory
• Promotes violence or discrimination
• Infringes any person's right to privacy
• Is likely to deceive any person
• Is made in breach of any legal duty owed to a third party
• Promotes any illegal activity
• Is threatening, abusive, or invades another's privacy

Cancellation of account

You may cancel your account at any time. We may also suspend or terminate your account if you breach these terms. Upon cancellation or termination, your right to use our services will immediately cease. We may delete your content after a reasonable period following account cancellation.

5. Our goods — printing, mounting and framing

Goods

We provide professional fine-art printing, mounting and framing services. Our goods include giclée prints on fine-art papers, canvas prints, mounted prints, and framed prints in a range of sizes, materials, and finishes.

Sample packs

We offer sample packs so you can see and feel our print quality and paper stocks before placing a full order.

Payment

Payment for goods is due at the time you place your order. We will not begin production until payment has been received in full.

Delivery

We offer the following delivery timeframes from the point of production completion:

• Express delivery: within 48 hours
• Standard delivery: within 5 working days
• Economy delivery: within 10 working days

These timeframes are estimates and may vary depending on your delivery location and circumstances beyond our control.

Collection

If you have chosen to collect your order, we will notify you when it is ready for collection from our premises.

International delivery

We deliver worldwide from our studios in London, New York, and Berlin. International delivery times will vary depending on the destination country. We are not responsible for any customs duties or import taxes that may be charged on international deliveries.

Quality

We use the highest quality archival materials and inks. Our prints are produced using professional giclée printers on museum-quality papers from manufacturers including Hahnemühle. All prints are produced to exacting colour standards.

Frames

We offer a range of frame styles and colours, including black, white, and oak options. All frames are manufactured to a high standard and include glazing to protect the print.

Packaging

All goods are carefully packaged using protective materials to ensure they arrive in perfect condition. Prints are shipped in rigid tubes or flat-pack boxes, and framed pieces are shipped in reinforced boxes with corner protectors.

Responsibility

Risk of damage to or loss of the goods passes to you on delivery (or collection). If goods are damaged in transit, you must notify us within 48 hours of delivery and provide photographic evidence of the damage.

Ownership

Ownership of the goods passes to you upon full payment and delivery.

6. Our rights to make changes to goods

We may make minor changes to goods to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the goods.

We may also make more significant changes to goods, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any goods paid for but not received.

7. Cancelling your goods order

Before production

You may cancel your order for goods at any time before we begin production. If you cancel before production begins, we will refund you in full.

Exceptions

Once production of your goods has begun, you cannot cancel your order. This is because our goods are custom-made to your specifications. This does not affect your statutory rights if goods are faulty or not as described.

Cancelling due to our actions

You have the right to cancel your order if:

• We have informed you of an error in the price or description of the goods and you do not wish to proceed
• We have informed you of a change to the goods that you do not agree with
• There is a risk that delivery may be significantly delayed due to events outside our control
• We suspend the goods for technical reasons for a period in excess of 30 days

8. Our warranty for goods

We warrant that on delivery, the goods shall conform in all material respects with their description, be free from material defects in design, material and workmanship, and be of satisfactory quality.

If you discover a defect in goods after delivery, you must inform us in writing as soon as reasonably practicable. We will, at our option, repair or replace the defective goods, or refund the price of the defective goods in full.

This warranty does not apply to damage caused by normal wear and tear, wilful damage, negligence, abnormal storage or working conditions, failure to follow our care instructions, or misuse.

9. Refund/replacement of goods

If goods are faulty, damaged, or not as described, we will offer you a replacement or a full refund. You must contact us within a reasonable time of discovering the issue and provide photographic evidence where appropriate.

Refunds will be processed within 14 days of our agreement to provide a refund, using the same payment method you used for the original purchase.

We are not able to offer refunds or replacements where goods have been made to your custom specifications and are not faulty, damaged, or incorrectly produced.

10. Our services

Compliance

We will provide the services with reasonable care and skill and in compliance with all applicable laws and regulations.

Changes to services

We may update and change our services from time to time to reflect changes to our users' needs, our business priorities, changes in technology, or changes in law. We will try to give you reasonable notice of any significant changes.

Withdrawal of services

We may discontinue or suspend any part of our services at any time. If we discontinue a paid service, we will give you reasonable notice and refund any prepaid fees for the period after discontinuation.

Care and skill

We warrant that our services will be provided using reasonable care and skill. If we fail to provide services in accordance with these terms, you may require us to re-perform the services or, if we are unable to do so, provide a refund for the affected services.

Time

We will use reasonable endeavours to meet any performance dates specified, but such dates are estimates only and failure to meet them shall not give rise to any liability on our part.

Print fulfillment orders

When you sell artwork through our platform or connected stores, we will produce and ship the goods directly to your buyers on your behalf. You are responsible for setting your retail prices. We will charge you our production and fulfillment costs, and the remaining amount represents your profit.

Open calls

We may from time to time offer open calls, competitions, or promotional opportunities through our platform. Participation in open calls is subject to the specific terms and conditions published for each open call.

Sharing

Our services allow you to share images and collections with other users, buyers, and the public. You are responsible for managing your sharing settings and for any content you choose to share.

Storage

Basic accounts include 2GB of storage for uploaded files. If you require additional storage, you may upgrade to a paid plan that includes Additional Data Storage. Additional Data Storage charges will be set out on our website and may be updated from time to time. We will give you reasonable notice of any changes to storage pricing.

11. Price and payment

Fees

The price of goods and services will be the price indicated on our website at the time you submit your order. We take all reasonable care to ensure that the prices shown are correct at the time of publication.

Payment methods

We accept payment by Mastercard, Visa, and PayPal. All payment transactions are processed securely.

Currency

Prices are displayed and payable in EUR, USD, or GBP depending on your location and preferences.

Tax and VAT

All prices are exclusive of VAT unless otherwise stated. If VAT is applicable, it will be added to your order at the current rate at checkout. Business customers in the EU may be required to account for VAT under the reverse charge mechanism.

Pricing errors

It is always possible that, despite our best efforts, some of the goods or services on our website may be incorrectly priced. If we discover a pricing error, we will contact you to inform you of the correct price. You may then decide whether you wish to proceed with the order at the correct price or cancel.

Set-off

We may at any time, without notice to you, set off any liability of yours to us against any liability of ours to you, whether either liability is present or future, liquidated or unliquidated, and whether or not either liability arises under these terms.

Late payment

If you do not make any payment to us by the due date, we may charge interest on the overdue amount at the rate of 8% per annum above the Bank of England's base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment, whether before or after judgment.

12. Referral of new clients

We operate a referral programme. If you refer a new client to us who places an order, we will credit your account with 10% of the value of the new client's purchases during their first year as a customer.

Referral credits have a 36-month expiry from the date they are credited to your account. Credits cannot be exchanged for cash and can only be used against future orders with us.

Abuse of referral programme

We reserve the right to cancel or modify referral credits if we reasonably believe the referral programme is being abused, manipulated, or used in bad faith. This includes, but is not limited to, self-referrals, fake accounts, and any activity designed to exploit the programme.

13. Intellectual property

Definition

Intellectual property rights means patents, rights to inventions, copyright and related rights, trade marks, business names, domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use and protect the confidentiality of confidential information, and all other intellectual property rights, in each case whether registered or unregistered.

Ownership

You retain all intellectual property rights in the content you upload to our platform. We do not claim ownership of your images, artwork, or other creative content.

Warranties

You warrant that you own or have the necessary licences, rights, consents, and permissions to use and authorise us to use all intellectual property rights in and to any content you upload, and that such content does not infringe the intellectual property rights of any third party.

Licence to use images

By uploading content to our platform, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, adapt, and display the content solely for the purpose of providing our services to you. This includes producing prints, displaying images in your store, and fulfilling orders on your behalf.

Removal

You may remove your content from our platform at any time by deleting it from your account. Upon removal, we will cease using the content, although copies may persist in our backup systems for a limited period.

Liability

You shall indemnify us against all costs, expenses, damages, and losses (whether direct or indirect) suffered or incurred by us arising out of or in connection with any claim that your content infringes the intellectual property rights of any third party.

14. Confidentiality

Each party undertakes that it shall not disclose to any person any confidential information concerning the business, affairs, customers, clients, or suppliers of the other party, except as permitted by these terms.

This obligation shall not apply to any information that is or becomes publicly known other than through breach of these terms, is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure, or is required to be disclosed by law, by any governmental or regulatory authority, or by a court of competent jurisdiction.

15. Our responsibility for loss or damage

Excluded liabilities

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter in respect of which it would be unlawful to exclude or restrict liability.

Subject to the above, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:

• Loss of profits
• Loss of sales or business
• Loss of agreements or contracts
• Loss of anticipated savings
• Loss of or damage to goodwill
• Loss of use or corruption of software, data, or information
• Any indirect or consequential loss

Limited liability

Our total liability to you in respect of all losses arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the total sums paid by you to us under these terms in the 12-month period preceding the date on which the claim arose, and in any event shall not exceed £50,000.

16. How we may use your personal information

We will use the personal information you provide to us to supply the goods and services to you, to process your payment for goods and services, and to inform you about similar goods and services that we provide (you may stop receiving these communications at any time).

We will only give your personal information to third parties where the law either requires or allows us to do so. For full details of how we handle your personal data, please see our Privacy Policy.

17. Other important terms

Transfer

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

Consent

If a court or regulator finds any provision of these terms is unlawful, the remaining provisions will continue in full force and effect. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.

Third party rights

These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms. No one other than a party to these terms shall have any right to enforce any of its terms.

Severability

If any provision or part-provision of these terms is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the rest of these terms.

Variation

We may revise these terms from time to time. The revised terms will apply from the date of publication on our website. Every time you place an order, the terms in force at the time of your order will apply to the contract between you and us.

Governing law

These terms are governed by the law of England and Wales. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.